Contact and support

Product and billing support

The ArchFor support and privacy email is support@archfor.com. No fixed support response deadline is promised; applicable legal deadlines remain unaffected.

Use in-site feedback for product issues. Signed-in users can continue a conversation and view replies from their account feedback page. Include the project/task/order reference, time and a concise description. Do not send passwords, cookies, AI-service or payment keys, pairing codes, card numbers or others' private material.

Check and annotate screenshots before submitting. Private architectural images and sensitive controls are masked, but review what you type. Feedback, screenshots and attachments are retained for 90 days from creation, with physical cleanup dependent on successful maintenance.

Privacy and rights requests

Use the same selected contact for privacy, cancellation, voluntary refund or applicable rights requests. Ownership must be verified. Start with the request type and necessary reference; do not place identity documents or full bills in public feedback. See the privacy and refund pages for relevant rules.

Contact safely

ArchFor uses this contact for product, billing and privacy correspondence. Email content is handled by the forwarding and receiving mail services, separately from in-site feedback. The 90-day feedback rule does not apply to support email copies. If email delivery fails or you cannot use email, use in-site feedback and check your account for replies.